Return Policy

 

External – Aesthetic Defects:

The customer is obliged upon delivery, to unpack and check the product(s) to confirm the non-existence of external, aesthetic defects, and, in case there exist any, they are entitled to repel receipt of the item and return it to the distributor, otherwise to announce the existence of aesthetic defects within ten (10) calendar days beginning from the receipt of the product(s) , whereas, in the case of expiry of that deadline, they are deprived of every relevant right and it is taken for granted that the aesthetic defect was caused following the receipt of the product. Our company is obliged to promptly proceed to an exchange of the product for a similar one or other, without the external defect. In the case of unreserved receipt of the item, it is taken for granted that it was delivered in excellent/flawless external condition without external defects.

This term is not valid for product sales made in natural stores when the delivery of the item takes place in the natural store,  where the item is opened and checked by the customer upon receipt. It is accordingly valid, however, for sales by natural stores when the delivery of the product is defined for the buyer’s place of residence.

For sales of items with delivery option to the shipping agency or shipping agency, the company is responsible for the good condition of the product and its packaging up to the shipping agent's pick-up point, after which are responsible for the buyer.

 

Product returns at the charge of the company:

Product return is charged on the COMPANY

  1. In all cases in which other than the sold items are delivered, in kind or quantity.
  2. In case that , ypon delivery, the items’s packaging is wholly or at its largest extent damaged.
  3. In case it is realised that the item has manufacturing defects (on condition that this is certified by the authorized repairer who grants the warranty for proper operation)  or for lack of quality, which has formerly been agreed in writing by the COMPANY.
  4. In the case of damaged packaging, the customer has the right not to primarily accept receiving the product and to ask for its exchange after contacting the COMPANY for the necessary arrangements.
  5. In cases of return at the charge of the COMPANY the products have to be returned in the condition in which they where received by the customer and at the agreed time. Any delay on the part of the customer is justified only for reasons of force majeure, otherwise the right to product exchange on this present term is lost.
  6. In all cases the return of the product to be retuned has to be done μαζί at the inclusion of all the documents which came with the product (e.g. Invoice, Retail Proof of Purchase, etc.) as well as its full packaging (apart from defect that was noticed later than the dispatch and , as a result, the packaging is non-existent or also apart from the case of a product whose package was received by the deliverer at the dispatch of the item). Product return at the charge of the COMPANY will be realized either by personal κor COMPANY vehicle or by courier, or at any of the company stores under the trademark “POOLSERVICES” throughout Greece.
  7. In the case of product return depending on the case, a repair or return will be made, , otherwise a cancellation of transaction on condition that the customer legally defends the aforementioned two, therefore, on condition the products will have been formerly received and checked by the COMPANY, in case of cancellation, the return of money payed to the customer will be executed in the same way heir payment was made at the diligence of the COMPANY. More specifically, σε in the case of credit card charge the COMPANY is obliged to inform the issuing BANK about the cancellation of the transaction, and the bank will then proceed to every action foreseen in accordance to the contract drawn up and signed with the customer without any further relevant liability on the part of the COMPANY. The COMPANY, following this information cannot be held liable for the time and the manner of execution of the reversal, which is settled by the aforementioned contract.
  8. In the case of payment in cash, if the customer had chosen the option ”collection at store” (collect @ store), refund of the money will be executed to the customer at the store in which the product was collected. The return of both the product and the price has to be made within (14) working days at tha latest.
  9. In case the products are returmed damaged or with any parts missing, The e-store reserves the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and without any other party proceed to a total or partial offsetting of this claim of the e-store from the customer.

This term is valid respectively for product sales at natural stores, with the exception of paragraph 6 which is not valid for sales at natural stores.

 

Product return , for products considered defective on arrival (DOA) at the charge of the COMPANY:

  1. In case one or many products are realized to be defective on arrival to the customer (henceforth called DOA), its or their return will be done at the charge of the COMPANY.
  2. In such case, η the return of the defective product(s)can be done by either the customer themselves to any store of the COMPANY  under the trademark «POOLSERVICES» throughout GREECE, or by delivery of the product(s), at the charge of the COMPANY for the expenses of its receipt, by means of the COMPANY’S choice following arrangements made between the customer themselves and the staff of the e-store of the COMPANY.
  3. The return of products that are considered defective on arrival (DOA) will be accepted within seven (7) calendar days από following their delivery to the customer. Concurrently, theproduct must not be damaged or ruined, and must be accompanied by all the original/genuine documents which accompanied it (e.g. Invoice., Receipt of Purchase and so on) as well as its full packaging.
  4. In the case of product return (DOA), and on condition that all the above will have been received and checked by the COMPANY, there will be an exchange of the product for a similar one (condition and features, etc), otherwise in case the customer does not require so, a refund will be given to the customer, in the way that they paid the price value. Specifically, in case of debit by credit card the COMPANY will be obliged to notify the issuing Bank of the cancellation of transaction payment and the bank will next proceed to any action foreseen on the basis of the contract it has drawn with the customer.
  5. The COMPANY, following this notification, cannot be held liable in any way for the time and manner of execution of the reversal, which is regulatedι by the aforementioned contract. In the case of payment in cash, if the customer had chosen the option «collect from store» (collect @ store), it will be done with a value refund from the store in which they received the product.
  6. The return will be made within  fourteen (14) work days at the latest both for the product and the price.
  7. If the customer has bought a product which has been considered defective on arrival (DOA) they have the right to its return at the charge of the COMPANY, in accordance with the aforementioned specifically determined terms, the customer has the right to return the complementary products included in the item .

This term is valid respectively for item sales made at natural stores conditions product returns due to defects, where in the briefing given to the customer at the shop word is made concerning the return of items within the aforementioned deadlines of seven (7) and ten (10) days respectively.

 

Right to Withdrawal

  1. The client/customer has the right to withdraw from the sale transaction beginning from the submission of their order and up to fourteen (14) calendar days following the date the services contract was signed (when such a contract has been drawn), or following the delivery (when products are concerned) and even in case many are included in the same order, following the arrival of the last item, whereas when there is an obligation for delivery of products regularly, following the arrival of the first of items.
  2. This withdrawal is unaccounted for and does not include any cost και and if the item has been received, the customer is obliged to return the product in the exact same condition in which it was received including all its components, the documents which accompany it and its Packaging, all in immaculate condition. The return of the item is accepted, only on condition the purchaser has first paid off any sum charged on the company for the delivery of the item to them as well as the delivery expenses for the return of the product.
  3. The statement of withdrawal is exercised in scriptum (in writing) or electronically and the COMPANY is obliged to send confirmation of receipt of the statement of withdrawal as soon as it is received. 
  4. Following the withdrawal statement, the COMPANY is obliged to return the value price it collected.
  5. The refund to the customer will be given in the case of charge through credit card as follows: in case until the withdrawal and return of the item the price value has been paid to the COMPANY by the BANK, the COMPANY will be obliged to inform the BANK of the cancellation of the transaction , and the BANK will proceed to any action foreseen according to the contract signed with the customer. Following this information, the COMPANY cannot be held liable for the time and manner of execution of the reversal, which is regulated by the aforementioned contract. 
  6. In the case of payment in cash, if the customer has chosen the option “Collect at Store” (collect @ store), refund of the value price will be executed to the customer at the store where the product was received.
  7. Refund will be given within fourteen (14) calendar days  at the latest both for the product and its price value.
  8. Dispatch costs are not refunded in case the customer had opted for a dispatch manner different from the cheapest standard dispatch manner offered by the company. In addition, the customer is obliged (with the exception of the supplier having offered to receive the goods himself) to return the products within 14 calendar days beginning from the day on which the customer notified of the withdrawal. 
  9. The customer is liable to compensate the COMPANY if they made use different from the one that is necessary for the ascertainment of the nature, characteristics and functioning of the products within the period until the statement of withdrawal, and the COMPANY has the right to agree with the customer on its compensation even with a mutual offsetting. In case the reversal refers to services provided, the client is obliged to pay a sum equivalent to the services provided until to statement of withdrawal. If the consumer exercises the right to withdrawal, any relevant contracts automatically expire, without any cost incurred for the client.

This present term is not valid for product sales in natural stores.

 

Exceptions from Withdrawal:     

 Withdrawals cannot be made for:

  • Contracts for services following the full provision of services, if the execution started upon the prior verbal consent of the client and upon his/her part recognition that they will be deprived of their withdrawal right as soon as the contract is fully executed by the supplier. 
  • Products NOT suitable for return, for reasons of protection of health or for reasons of hygiene, and which have been unpacked following the delivery.
  • Contracts according to which the consumer has specifically asked for a visit by the supplier with the aim of making urgent repairs or the execution of maintenance work. If, in the case of such a type of visit, the supplier supplies services beyond the ones specifically asked by the consumer, or products beyond the parts used mandatorily during the execution of maintenance work or during repairs, the right to withdrawal is applied to the aforementioned additional services or goods.
  • Product sales from natural stores.

 

Safe Products – Terms of Warranty:

The products supplied by the COMPANY are long-lasting and carry every essential certification for safe functioning. The products are accompanied with written instructions for use (with the exception of easy-to-use products) and with a written warranty for proper operation of reasonable duration, in the Greek language. The warranty form always includes the name of the firm and the address of the Warrantor, the product to which the warranty refers, its exact content, its duration, the local range of its validity, as well as the rights provided by the applicable Law. The warranty of the device lasts according to its manufacturer from the date of its purchase and allows for the free reinstatement of the fault, on condition the following terms are fulfilled:

  • That the warranty of the agency exists as well as the product’s proof of purchase.
  • That the device’s fixed elements have not been altered (Serial No.)
  • That the fault is not exempt from the terms mentioned in the warranty of the manufacturer.